General Questions

How do I view my reservation?

Use this link (www.thecloudhotel.com) to view, modify, or cancel your reservation.

What is check in / check out time? Check in is 12:00 noon / Checkout is 12:00 noon.

Do you allow smoking in property/rooms? We are a 100% non-smoking hotel.

Do you have high-speed wired and/or wireless internet access available? Free Wireless internet access is available throughout the hotel and High-speed wired internet access is available in rooms and Business Center.

Do you have a fitness/yoga center? What kind of equipment does it have? What are the hours? Yes, we have a free workout facility for in-house guests featuring Treadmill, Cross Trainer, Upright Bike, Dumbbells, Yoga mat, Medi Ball, and Gym Ball.

Timings: 07:00 hrs to 22:00 hrs.

Do you offer room service? What are the hours? Yes, we offer 24-hour room service.

Do you have a business center? A fully equipped business center with state-of-the-art computers, Wi-Fi, and high definition printer are available to ensure all your working needs are efficiently met.

Do you have a pool? No we do not have a pool in the hotel.

Reservations

How do I view my reservation? Use this link (www.thecloudhotel.com) to view, modify, or cancel your reservation.

Do you provide rollaway beds? Is there a charge? Yes we do provide rollaway beds on chargeable basis.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? You need to contact the channel through which you made your reservation.

What is the minimum age requirement to check in to the room? You must be 18 years of age with a valid Photo ID and address proof to check in to the hotel.

What is your cancellation/deposit policy? We require a credit card at the time of booking. For cancellation or amendment of a booking within 48 hours of arrival day, one night retention will be charged.

What is No Show & Early checkout Policy? In case of NO-SHOW or early check out, the deposit amount will not be refunded.

Is my ID/passport required at check in? Yes, we require original valid government-issued identification at the time of check-in.

Up to what age do kids stay for free? Children below 7 years stay free (Extra bed will not be provided).

Do you have connecting rooms? Yes, we have some connecting rooms at the hotel. You may make a request at the time of booking.

Do you have accessible rooms for those with physical disabilities? Yes, we have accessible rooms. These rooms include modified bath with bars and added facility.

Transportation/Directions

How do I get to the hotel? Please see our Maps & Directions page.

• At the roundabout, take the 1st exit onto Airport Rd
• At the roundabout, take the 1st exit onto Narmadashanker Rd
• At Yashodhar Mehta Chowk, take the 2nd exit onto Babu Jagjivanram Bridge
• At Idgah Circle, take the 2nd exit onto Idgah Rd
• Continue onto Prem Darwaja Rd
• Turn left onto Kalupur Rd
• At the roundabout, take the 2nd exit onto Swami Vivekananda Rd
• Turn left onto Diwan Ballubhai Rd
• Turn left after Vanijya Bhavan (on the left)
• Slight left towards Anupam Bridge
• At Anupam Cinema, continue onto Shri Khandubhai Desai Marg
• Left side the road Enter in The Cloud Hotel Ahmedabad

Do you offer transfer service from the airport / railway station? Yes, We do provide transfer services from airport / railway station on chargeable basis .

What is your landmark? We are located at Khokhara Circle .

Do you have onsite parking? Yes, we offer free valet parking at the hotel.

Restaurant: Cafe Air:

What are the hours of operations? Breakfast : Monday - Sunday 07:00 am - 10:30 am
Lunch : Monday - Sunday 12:30 pm - 03:00 pm
Dinner : Monday - Sunday 07:30 pm - 11:00 pm
Room Service : Monday - Sunday 24 hours

Pets

Are pets allowed? We do not allow pets in the hotel.

Accounting

I have questions about my bill. Whom do I call? You may contact the hotel at +91 79 6190 7000 and ask for the accounting department.

What modes of payment are accepted to pay my bill? Besides Cash we accept all major credit cards. No payment are accepted through cheque / draft.

Concierge

I want flowers, chocolates, gifts sent to the room. How do I do this? Our Concierge team will be delighted to help make special arrangements for you. Contact them directly at +91 79 6190 7000.

Meetings

How do I book a meeting? Kindly drop a mail on rsvn.ahmd@thecloudhotel.com / fbm.ahmd@thecloudhhotel.com / mgr.fnb.ahmd@thecloudhotel.com. Our team will contact you .

How can I create a unique atmosphere during my meeting? Creativity is a cornerstone of The Cloud Hotel, Ahmedabad and meetings here are anything but ordinary. Please get in touch with our banquet coordinator for more details at +91 79 6190 7000.

Need more information about booking a meeting at The Cloud Hotel? Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style.

How can I book a wedding at a The Cloud Hotel, Ahmedabad? We can help you plan the perfect wedding, kindly email us on rsvn.ahmd@thecloudhotel.com , our team will contact you on your request proposal.