Privacy Policy

Effective Date: 09-04-2025

Welcome to The Cloud Hotel (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website www.thecloudhotel.com.

  1. Information We Collect

We may collect the following Personal Information and Data

Personal Information:

  • Full name
  • Email address
  • Mobile number
  • Address
  • IP address
  • Device/browser information
  • Identification documents (if required for booking/registration)
  • Health-related data (only if you choose to disclose for special needs)

  1. Consent
  • By using our website and providing your information, you give explicit consent for us to collect, use, store, and process your data in accordance with this Policy. You may withdraw your consent at any time by contacting us (see Section 11).

  1. Use of Information

Your information may be used for the following lawful purposes:

  • To process bookings and payments
  • To communicate with you about reservations and updates
  • To improve our services and website experience
  • To send promotional offers (if opted-in)
  • To comply with legal or regulatory obligations

4 Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Authorized third-party service providers (payment gateways, booking engines, CRM systems)
  • Law enforcement or government agencies if required under applicable law
  • Internal teams for operations, customer support, or IT security

All third parties are bound by confidentiality and data protection obligations.

  1. Data Retention

We retain your data only as long as necessary for the purposes stated in this Policy or as required under applicable laws.

  1. Security Practices

We have implemented reasonable security practices and procedures including secure servers, firewalls, and access controls to protect your data from unauthorized access, alteration, or disclosure.

  1. Your Rights

Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you.

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for data processing

To exercise these rights, write to us at info@thecloudhotel.com

  1. Cookies & Tracking

Our site uses cookies and similar technologies to enhance user experience, personalize content, and analyse site traffic. You can manage cookies through your browser settings.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date.

  1. Contact Us

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by emailing us at info@thecloudhotel.com. We will respond to your request within 30 days.

Write a review